Cloudfloat FAQs: Everything You Need to Know

Who is Cloudfloat and what do we do?

Cloudfloat is a technology company focused on providing innovative and honest finance solutions for small to medium-sized businesses. We’re here to help Australian businesses grow.

We offer all businesses payment terms for their tax invoices, whether their supplier(s) offer terms or not. You can smooth out your cash flow and get the payment terms your business needs.



How does it work?

Businesses can create an account with Cloudfloat at www.cloudfloat.com.au. Once you have registered and verified your account, you can pay any outstanding tax invoice by uploading a copy of the tax invoice. We pay your GST registered supplier the full amount upfront, and you repay us over the agreed instalment period.



What do I need to create a Cloudfloat account?

• Your business’s ABN
• Australian government-issued driver’s license
• A valid email address and Australian mobile phone number
• You must be a listed director of the company



Do I need to have an Australian licence to open my account?

The person applying for an account, who needs to be the director, needs to have an Australian government-issued driver’s licence.



Can I use my passport for verification?

Currently we only accept a valid Australian Drivers Licence. 



Are there any interest or fees?

Cloudfloat doesn’t charge interest on outstanding amounts, there’s no application fee, or any account keeping fee.

Instead, we have a single, one-time payment processing fee for each tax invoice payment, which is split among the instalment payments. The fee is itemised before you agree to each transaction.



What are my repayment options?

You choose which repayment option best suits you for each tax invoice: 30 days, 60 days, or 90 days. Repayments are scheduled weekly or fortnightly from the start date.



Can I consolidate my tax invoices into one PDF?

No. But you can use our new bulk upload feature which allows you to upload multiple invoices at once.



How do I see my transaction history?

Each Cloudfloat account has its own dashboard where you can see all your transaction history, and do common tasks, like uploading your tax invoices for payment.



Can I pay my outstanding balance early and/or in full?

Yes, you can pay any of your instalments at any time using our ‘Pay Now’ option. Alternatively, you can contact our team at success@cloudfloat.com.au, make sure you have your account details ready.



Can I cancel a payment request that is scheduled in the future?

Yes, a payment request (PR) can be cancelled before the scheduled date. To do so, please contact our Customer Success Team with the relevant details. Once confirmed, the PR will be cancelled, and this update will be reflected in your transaction history, which you can view on your Payments page.