5 main reasons why an invoice might be declined at Cloudfloat

At Cloudfloat, we strive to help you get every payment request approved. A declined request doesn’t mean you can’t or shouldn’t use the platform again. Here’s how you can better understand the reasons for declines and how to get your requests approved:

First instalment failed We were unable to collect the first instalment from your selected payment card or Cloudfloat wallet. You have 21 days to settle the payment to avoid account suspension. To prevent this, we recommend keeping funds in your wallet by setting up a weekly auto-recurring top-up. [Learn more about payment instalments here].
Below credit requirement Your payment request didn’t meet our minimum credit assessment criteria. Ensure you provide a solid credit history and keep your business certifications (ABN, GST, proof of ownership) up to date. [Learn more about how we handle credit here].
Above current credit limit The requested payment amount exceeded your current spending limit. Cloudfloat uses a dynamic credit capacity based on your purchase, payment, and credit history, giving you flexibility. [Learn more about spending limits and how to increase them here].
Over starting credit limit The requested amount exceeded your initial spending limit. We recommend starting with smaller invoices and gradually increasing invoice values and the number of suppliers you pay. [Learn more about increasing your spending limits here].
Supplier is no longer eligible for payment requests The supplier you’ve requested to pay is no longer eligible within our system. This is likely due to the supplier not meeting our assessment criteria. For any concerns, we recommend reaching out to the supplier directly.