Who is Cloudfloat and what do we do?
Cloudfloat is a technology company focused on providing innovative and honest finance solutions for small to medium-sized businesses. We’re here to help Australian businesses grow.
We offer all businesses payment terms for their tax invoices, whether their supplier(s) offer terms or not. You can smooth out your cash flow and get the payment terms your business needs.
How does it work?
Businesses can create an account with Cloudfloat at www.cloudfloat.com.au. Once you’ve registered and verified your account, you can pay any outstanding tax invoice by uploading a copy of the invoice. From there, you have two flexible options: use Pay Now to pay your GST-registered supplier in full immediately using your connected payment card or Cloudfloat Wallet, or choose Pay Later and select the instalment option to split the payment over 30, 60, 90 or 120 days for a low, fixed fee. Either way, Cloudfloat ensures your supplier is paid on time, giving you greater control over your cash flow and peace of mind.
What do I need to create a Cloudfloat account?
Your business’s ABN
Australian government-issued driver’s license
A valid email address and Australian mobile phone number
You must be a listed director of the company
Do I need to have an Australian licence to open my account?
The person applying for an account, who needs to be the director, needs to have an Australian government-issued driver’s licence.
Can I use my passport for verification?
Currently we only accept a valid Australian Drivers Licence.
Are there any interest or fees?
Cloudfloat doesn’t charge interest on outstanding amounts, there’s no application fee, or any account keeping fee.
Instead, we have a single, one-time payment processing fee for each tax invoice payment, which is split among the instalment payments. The fee is itemised before you agree to each transaction.
What are my repayment options?
You choose which repayment option best suits you for each tax invoice: 30 days, 60 days, 90 days or 120 days. Repayments are scheduled weekly or fortnightly from the start date.
Can I consolidate my tax invoices into one PDF?
No. But you can use our new bulk upload feature which allows you to upload multiple invoices at once.
How do I see my transaction history?
Each Cloudfloat account has its own dashboard where you can see all your transaction history, and do common tasks, like uploading your tax invoices for payment.
Can I pay my outstanding balance early and/or in full?
Yes, you can pay any of your instalments at any time using our ‘Pay Now’ option. Alternatively, you can contact our team at [email protected], make sure you have your account details ready.
Can I cancel a payment request that is scheduled in the future?
Yes, a payment request (PR) can be cancelled before the scheduled date. To do so, please contact our Customer Success Team with the relevant details. Once confirmed, the PR will be cancelled, and this update will be reflected in your transaction history, which you can view on your Payments page.
My top-up was made, but my payment request was not approved. What happens to my wallet balance?
If your payment request wasn’t approved, your top-up remains in your Cloudfloat Wallet. You can use these funds for future approved payment requests or to pay suppliers in real-time. Keeping the balance in your wallet is recommended, as it helps with cash flow and avoids delays for future payments.
Can I get a refund for my Cloudfloat Wallet balance?
Yes, refunds are possible if your wallet balance is unused and not tied to any active payment requests or upcoming instalments. However, keeping funds in your wallet is often the fastest way to manage payments and maintain smooth cash flow.
How do I request a refund of my wallet balance?
If you wish to proceed, contact Cloudfloat Support via [email protected] or reply to any of our emails. Include:
Your business name
The amount to refund
(Optional) Reason for your request
Refund requests are processed within 24 hours, and you will receive a confirmation once it has been initiated.
How long does it take to receive my refund?
Card payments: Typically 1–2 business days.
Bank transfers: Typically 2–7 business days, depending on your bank.
Why should I consider keeping my wallet balance?
Keeping funds in your wallet allows you to:
Make future approved payment requests immediately
Pay suppliers in real-time without delays
Cover upcoming instalments effortlessly
Maintaining a wallet balance helps improve cash flow, speeds up approvals, and reduces waiting times for your payments.