Verifying your Cloudfloat account is essential to access our services securely and without interruption. Follow the steps below if you’re experiencing issues with verification.
1. Double-Check Your Details
Ensure that your personal and business information exactly matches your supporting documents, such as:
ABN details
Driver’s licence
Bank account
Even small differences like middle names, abbreviations, or spelling errors can cause verification issues.
2. Check Your Documentation
Make sure all submitted documents are:
Valid and unexpired
Clear and legible
Fully visible (not cropped or blurry)
Blurry images or expired IDs will not be accepted.
3. Switch Devices or Browsers
Sometimes verification issues can be resolved by trying:
Another device (phone, tablet, or computer)
A different web browser
4. Still Stuck? Contact Us
If you continue to experience problems, email [email protected] with:
Your full name
Business name
Account email address
A brief description of the issue
Our operations team will investigate and resolve your issue as quickly as possible.