If you’re having trouble registering your Cloudfloat account, follow these steps to quickly identify and try to resolve the issue.
Step 1: Confirm Your Account Details
Make sure the information you enter matches your records:
Business Name
ABN
Email Address used to sign up
This ensures the system can locate your account and verify your business type.
Step 2: Identify Where the Issue Occurred
Take note of:
The screen where you got stuck
Any messages or errors displayed
Whether you reached the selfie verification step
Whether you are using mobile or desktop
Important: Your ID and selfie must be taken live, not uploaded from your device.
Step 3: Quick Fixes You Can Try
Many registration issues are easy to resolve:
Refresh the page
Clear your browser cache and history
Log out and log back in
Try a different device (mobile or desktop)
If a page isn’t loading correctly, take a screenshot for reference
Step 4: Check Your Verification Profile
After confirming your details:
Ensure your ID and selfie were accepted
Verify any verification links sent via email
Make sure all required fields are correctly filled out
Step 5: Resolving Verification Issues
If a problem is detected:
Re-take your selfie or ID scan if errors occurred
Make sure your ID is valid and matches your account details
Retry the registration process after any corrections
Step 6: Contact the Support Team
If the issue still persists after following all the steps above, reach out to the Cloudfloat Support Team at:
Provide:
A screenshot of where you’re stuck
Details of any error messages
Your account information (Business Name, ABN, Email used to sign up)
This will help the team resolve your issue as quickly as possible.