If your Cloudfloat account has been suspended because of unpaid instalments or overdue balances, it’s important to take action as soon as possible to prevent further escalation.
When overdue payments remain unresolved, your account may be referred to an external third-party collections agency. Before this occurs, our Operations Team is available to work with you directly to help settle the outstanding amount and restore your account.
Why Your Account Was Suspended
Your account enters a suspended state when:
You have missed one or more scheduled repayments.
You currently hold an outstanding debt with Cloudfloat.
As a result, your ability to submit new payment requests is temporarily disabled until the debt is cleared.
This suspension is designed to protect your business’s financial position and ensure responsible use of the platform.
Act Quickly to Avoid Third-Party Collections
Cloudfloat aims to resolve overdue balances directly with customers whenever possible.
However, if debts remain unpaid, your account may be escalated to an external collections agency.
Once that happens:
Additional fees and recovery charges may apply.
Formal collection processes may begin.
It becomes more difficult to negotiate flexible repayment options.
The fastest and most cost-effective way to resolve this is to work directly with our Operations Team before escalation occurs.
How Our Team Can Help You
If your account is suspended, we encourage you to get in touch immediately. Here’s what to do:
1. Contact Our Operations Team
Email: [email protected]
Include the following in your message so we can locate your account quickly:
Your full name
Business name
Email address registered to your Cloudfloat account
2. Discuss Repayment Options
Our specialists will:
Review your account and outstanding balance
Provide clear repayment pathways tailored to your circumstances
Outline a step-by-step settlement plan, including timelines and next actions
3. Follow the Agreed Repayment Plan
To prevent further escalation:
Make repayments on the agreed schedule
Communicate promptly if circumstances change
Work with our team to stay on track until the balance is cleared
Why Immediate Action Matters
Taking prompt steps helps you:
Avoid external collections and extra fees
Protect your business’s financial standing, credit profile, and trust score
Restore your Cloudfloat account access so you can continue using our services smoothly
📩 Need urgent help? Email [email protected] today, our team is here to help you settle your balance and avoid escalation.