What Does a Suspended Account Mean?
A suspended account means that some or all Cloudfloat services are temporarily restricted. During a suspension, you may be unable to:
Upload new invoices
Process supplier payments
Access or use your approved credit limit
A suspension is not the same as account closure and is usually reversible once the underlying issue is resolved.
Common Reasons for Account Suspension
Accounts may be suspended for one or more of the following reasons:
1. Missed or Overdue Repayments
Failure to make scheduled repayments on time can result in an automatic or manual suspension to prevent further exposure.
2. Outstanding Balances or Arrears
If amounts remain unpaid beyond agreed terms, access may be restricted until the balance is addressed.
3. Verification or Compliance Issues
Incomplete, outdated, or inconsistent business or identity information may trigger a suspension while additional checks are completed. In some cases, additional verification steps or supporting documents may be required before the account can be reactivated.
How to Reactivate a Suspended Account
Reactivation depends on the reason for suspension, but typically involves one or more of the following steps:
Settling overdue or outstanding amounts (in full or via an agreed repayment arrangement)
Completing required verification or compliance checks
Providing additional documentation or clarification
Paying any outstanding fees
Once the required actions are completed, your account will be reviewed and reinstated where appropriate.
How Long Does Reactivation Take?
Reactivation timeframes vary depending on the issue:
Payment-related suspensions: Often resolved within 1–2 business days after payment is received
Verification or compliance reviews: May take several business days, depending on complexity
Cloudfloat will keep you informed throughout the process.
Can I Still Make Payments While Suspended?
Yes. Even if your account is suspended, you can (and should) continue to make repayments toward any outstanding balance. Doing so helps speed up reactivation and protects your account standing.
Preventing Future Suspensions
To avoid account suspension, we recommend:
Making repayments on or before their due dates
Monitoring your wallet balance and payment schedule
Keeping business and contact details up to date
Uploading accurate and valid invoices only
Responding promptly to any requests from the Cloudfloat team
Need Help?
If you believe your account was suspended in error or you need help resolving a suspension, please contact us at [email protected]. We’re here to help you get back up and running as quickly as possible.